Returns Request RMA - Memoryforlesscouk - Discount Media Memory Accessory & Connectivity Specialists UK Free PostageDigitalMemorySpecialist-Memoryforlesscouk

Returns & refunds Memoryforless - Request RMA~

- Returns and Refunds
Under The Consumer Protection DSR (Distance Selling) Regulations. You have the right to cancel an order without reason by the end of business on the seventh day after the day on which you ordered your goods. This does not apply to business to business transactions, items can only be returned for exchange. The client must obtain an RMA (Return Merchandise Authorisation) number prior to returning any goods to Memoryforless.co.uk. The RMA number will be valid for a period of seven days from the date of issue, after which the returns authority expires automatically on our returns system, we reserve the right to refuse the return of goods after this period. All returned goods must have the RMA number marked clearly on the package. We reserve the right to refuse delivery of any goods returned without an RMA number, returns without the correct details will be returned to sender. All returns are returned at the buyer's own risk and we would advise that you use a recorded-delivery service for small items and an insured courier service/special delivery for larger more valuable items. We will not refund any product which has been 'specifically ordered' for you unless at fault, incorrect ordering and incompatibility through mistaken ordering does not merit fault.. This does not affect your statutory rights. Many parts are specifically ordered from manufactures for supply, please see below the method of return and conditions of that return. Faults, Omissions, Errors Occurring Within 7 Days of Receipt: We can offer you a refund, replacement or repair, whichever is more convenient. Faults Occurring Within warranty quoted (Within 1 year unless otherwise stated, 3 months for refurbished products): If you've had the product for up to 1 year, your product will be repaired by our technical services. If that's not possible we will give you a replacement of the same or equivalent or better product, or if that's not possible, a refund. Faults Occurring Outside Manufacturer’s warranty period: We are able to quote on repairs for some items such as Laptops and TVs. Please contact us via our returns system for more details, quoting the date of purchase and other information requested. Please note a handful of manufacturers include a warranty registration form in the box - don’t forget to complete this and send it off within the specified time period. If you have purchased a Kitchen Appliance for commercial use (such as hotel or nursing home) please be aware that most manufacturers only provide a warranty for domestic use. Items can be refunded subject to our terms and conditions online within 7 days. Items beyond 7 days from ordering can be returned for exchange only.
- Obtaining an RMA number
Should you need to return please see options below :-
- If your product is faulty, developed a fault or stopped working.
If your product is fault or develops a faulty simply notify us through the returns link to the right.Items should be returned with their original packaging and all the accessories supplied with the item at the time of purchase. Some items have a manufacture repair warranty, others will be replaced with new, or a product with equal or higher value. As with any returned item you are responsible for the return in the condition that the item was supplied in, this is subject to the fault been reported but without damaging further the product or failing to return the product back correctly packaged or in the condition supplied.	REQUEST RETURNS AUTHORISATION [ PLEASE NOTE :- Our returns system will require your order number and email details so that we can contact you.] If this link is not working see below.
- If your order was incorrectly supplied by us
If the product you ordered is incorrect supplied as per your invoice, please request returns below, stating the item ordered as per your order and the item supplied. Where the mistake is on our behalf, we will refund the cost of postage (Not exceeding the service/amount charged for initial despatch) back to your ordering method for return of the item via our returns service. Please ensure you include official postal receipt's within your return package for automatic refund, without receipt we are unable to provide a refund for return postage credit.	REQUEST RETURNS AUTHORISATION [ PLEASE NOTE :- Our returns system will require your order number and email details so that we can contact you.] If this link is not working see below.
- If your product is NOT faulty, EG (Not required, incorrectly ordered)
If you have ordered the wrong item, return the item in an un-opened condition it is original packaging with all accessories supplied. Your right to cancel: If you are a consumer (not a business or trading as a business) and you buy at a fixed price (as opposed to buying in auction), you have a legal right to cancel your sales contract with us. You can do this at any time up to 7 working days after the day on which you receive the goods. To cancel your must contact us in writing or by e-mail or through our returns system. You will need to return the goods to us at your own expense [Please request a returns number & returns authorisation using the link to the right, items without an RMA number will be rejected and returned back to sender] no shipping costs will be refunded for either the return cost or the initial cost of sending the item to yourself, where combined shipping was indicated, the actual cost of the shipping & distribution of your package will be deducted prior to refunding the item(s) you are returning under cancellation as we make this clear before your purchase under DSR regulations. Items can be exchanged for alternative goods or for refund at our discretion providing the order is no older than 7 days. All refunded orders will incur a deduction of cost of packing & distribution, this will be deducted prior to refund. Please refer to our full terms and conditions of sale online for items returned not required.	REQUEST RETURNS AUTHORISATION [ PLEASE NOTE :- Our returns system will require your order number and email details so that we can contact you.] If this link is not working see below.
- If your product was damaged or short on arrival
In the event that your items arrive damaged, please retain the mail packaging and immediately email, Fax full details of the damage. We will arrange for the items return and replacement with you directly, it is essential that you retain the mail packaging so that we can claim directly against our carrier. Please email immediately.	REQUEST RETURNS AUTHORISATION [ PLEASE NOTE :- Our returns system will require your order number and email details so that we can contact you.] If this link is not working see below.
- Software
Software can only be returned unopened and sealed, if the item has been opened the unit can not be returned.
- Contact us
Please do not return items without prior returns authorisation, they will be returned to you without processing. f. 08704 299 467 (Anon Faxes are rejected) Please NOTE :- RMA's can not be issued over the telephone or via FAX, please click the link above to request returns authorisation or follow instructions below :- If the link above to request RMA details is not working please contact us as follows. Create a new email from your email system on your computer to :- sales@memoryforless.co.uk In the subject include your full order number and add the words MANUAL RETURNS REQUEST. In the body include The REASON for the item been returned, theMAKE and MODEL number if the item was a part the unit was purchased for, your REQUIRED course of action from ourselves. Send this email. Our staff will usually respond within 24 hours providing you have provided the information they will require in order to issue returns.

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