First check that you have followed all the instructions provided, if the item is returned and found to be in working order, we will charge £4.50 to re-ship the item.

If the item is faulty and you are unable to get it to function correctly, please email Orders@memoryforless.co.uk stating clearly your order number, shipping address and the reason you wish to return the item.

I've changed my mind or don't want the item any more.

As credit cards are billed automatically at the time you place the order and goods are always dispatched within 72 hours. Once it has left the warehouse we are unable to offer refunds or credits if the items are opened and in good working order.
If you manage to cancel your order before it has left our warehouse, there will be a 15% restocking fee charged. This is to cover the costs we have already incurred in processing your credit card due to transaction charges.

If the goods a faulty they can be exchanged under warranty by arranging returns authorisation Orders@memoryforless.co.uk